Stanshawes Care Home

Staff had the right levels of training, support and experience to deliver effective care and meet the needs of people living at the care home. People had access to a wide variety of food and drink that met their dietary needs and wishes. People lived in a suitably adapted and comfortable care home that had been decorated and furnished to a good standard. Health and social care professionals were regularly involved in people's care to ensure they received the care and treatment which was right for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness, respect, and compassion. People were supported to express their views and were involved in making decisions about their care, where possible. Staff respected people's decisions. People's privacy, dignity and independence was respected and promoted. People's care plans described how to support people to maintain their independence, wherever possible.

People's needs were assessed and information was used to create detailed care plans which supported staff to provide person-centred care. A range of group and individual activities were provided for people to participate in.

The registered manager and staff were open and honest. There was a positive staff and management culture that people living in the home and relatives had commented on. Staff were keen to learn and to ensure people received the best possible care. The registered manager used a range of systems and processes to monitor the quality and effectiveness of the service provided. Action plans were used to drive improvements.