Susan Hampshire House

We assessed the service against the ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and the access to local communities that most people take for granted. The service is located in a large house in close proximity to Yate shopping centre and other leisure facilities. Despite being a large service, it was operated in line with the values that underpin the Right support, right care, right culture guidance and other best practice guidance.

At our last inspection which was completed in November 2024 the service was rated requires improvement. The provider submitted an action plan, and the purpose of this assessment was to assess ongoing compliance. The provider was previously in breach of the legal regulations in relation to safe care and treatment, staffing, and governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. These related to safe care and treatment, staffing and governance and failure to report to the Care Quality Commission. We assessed all of the quality statements in the safe and well led key questions and the provider was now rated good in safe and well led.

People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met people’s health and wellbeing needs.

There were sufficient staff supporting people. Staff felt supported in their roles and received training to enable them to provide safe care.

The service was well led. The management team were proactive in ensuring people received a quality service that met their individual needs. Staff were positive about the changes that had taken place over the last 12 months, and felt the team were more cohesive with a strong management presence. Feedback was sought from people, their representatives and staff. Feedback from professionals was positive on how the service had supported people with improved communication.