Jonathan House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was exceptionally responsive because support was tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. Staff always supported people to feel in control of their lives and respected people's choices.

People and their relatives used a range of methods to provide very regular feedback. They felt their concerns were listened to and appropriate responses received. Technology and alternative methods of communication enabled people to access information in the way they preferred and understood.

People were very actively supported to follow their interests and take part in a wide range of meaningful activities within the service and the community. These reflected their preferences, social and cultural needs and improved their confidence and self-esteem. People accessed a variety of opportunities and lived as full a life as they wished. Staff understood the importance of people taking part in socially and culturally relevant activities and were extremely flexible in supporting people.

People were safe and protected from avoidable harm or abuse. Staff understood their responsibilities in relation to safeguarding. The service had systems in place to keep people safe and where risks had been identified, actions were taken to manage risks where possible. Staff supported people to manage their medicines safely.

People were supported by regular staff who knew them well. Staff were safely recruited and received training which equipped them to effectively carry out the requirements of their job. Staff felt supported and

received regular supervision.

Care plans were personal, detailed and regularly reviewed. These reflected people's assessed needs and gave staff guidance about what people could do for themselves and how best to provide support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People's healthcare needs were identified, and routine and specialist healthcare services were regularly accessed. Staff worked with other agencies and professionals to ensure people received effective care which met their needs. People were encouraged to have a balanced diet in order to remain healthy.

People were supported by caring and compassionate staff who treated them with dignity and respect. All the feedback we received about the service, staff and the registered manager was positive.

The registered manager was keen to continually improve and develop the service. Governance systems were in place to monitor quality and performance and actions were taken when shortfalls were identified.