Brampton Manor

Risks were assessed which helped to keep people safe and incidents and accidents were recorded and analysed for trends. People received the support they needed with their medicines which included enabling independence and self-administration for as long as possible.

Staff had the skills and knowledge to meet people's needs and preferences. They received training, regular supervision and attended team meetings to support them in their roles. People's nutritional and hydrational needs were met. There was also regular involvement from health and social care professionals.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us that staff were friendly and caring towards them. Staff cared for people in a way that was respectful and met individual needs. One person commented, "The staff are always there for us. They are all wonderful people and so kind and helpful. It makes you feel happy and comfortable."

Systems were in place to ensure the service was monitored and the quality of care people received was maintained. The registered manager engaged with people and staff and worked with external healthcare professionals, taking their feedback on board.