Robinson House

We found the following examples of good practice.

On arrival at the home visitors had their temperature taken, completed a health questionnaire and declaration, were required to wash their hands and were given personal protective equipment (PPE) to put on. The home had an ample supply of PPE. All staff had received training in the correct use of PPE, and how to take it off and put it on safely. Testing was carried out for both people living in the home and staff on a regular basis. If anyone had symptoms of COVID-19 they were tested immediately and isolated until the results were received.

People were supported to have regular contact with their families and friends via video calling. People were supported to take part in activities that they enjoyed with staff including trips out of the home. Risk assessments had been completed for any activities outside of the home to ensure risks were minimised.

Cleaning of the home, including frequently touched surfaces, had increased to reduce the risk of transmission of infection. There were ample supplies of cleaning equipment. Staff had been made aware of the correct cleaning fluids to use to prevent the spread of infection.

The five questions we ask about services and what we found