Soham Lodge

Staff used their training and knowledge to safeguard people wherever possible and to try to keep people safe. If staff had any concerns about people, they knew where to report this both inside and outside of the service. People received their medicines as prescribed and staff followed infection prevention guidance and good practice. Staff listened to and respected people's choices and wishes.

Recruitment checks were carried out to help ensure staff were suitable to work and had a right to work at the service. There were enough skilled staff to support people's nursing, care and support needs. The registered manager monitored staffing levels by using a dependency tool and told us they would change the number of staff working to meet people's needs.

Governance systems were in place to monitor the service and helped in identifying and driving improvements needed. The registered manager and staff team acted when learning from any incidents that may have occurred. Surveys to feedback on the quality of the service provided were completed by people. Staff attended meetings to hear updates on the service and people could also attend meetings to discuss the service and raise any suggestions or concerns they may have had.

The registered manager and staff team worked well with other organisations such as health and social care professionals to provide people with joined up care. The registered manager was aware of all the incidents they were legally obliged to notify the CQC of.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.