Spetisbury Manor

People felt safe living at the home and their relative's expressed confidence in the quality of care their family member received.

People had personalised risk assessments to help reduce risks in their lives and general risk assessments were undertaken to help ensure the safety of people and visitors.

There were enough staff on shift to meet people's needs in a timely way. People received their medicines on time and as prescribed from staff with the relevant training and ongoing competency checks.

People had personalised care plans which were regularly updated to help staff provide care that recognised people's needs, abilities and preferences. People's communication needs were known and met.

People and staff knew how to complain and felt they would be listened to. Complaints were managed in line with the home's complaints policy.

People had the opportunity to take part in a range of group and one to one activities which recognised their abilities and interests. Relatives were encouraged to visit the home and told us they were always made to feel welcome and involved.

People, relatives, staff and professionals felt the home was well managed and spoke highly of the manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Staff told us they felt supported, appreciated and enjoyed working at the home. They were encouraged to develop new skills and obtain further qualifications.

The home had developed and maintained links with other organisations and the local community.