Community of St Mary at the Cross

People and families told us the home was safe. Risks of harm were identified and mitigated as much as possible. Overall medicines was managed safely; however, we have made a recommendation about medicine. Staff were recruited safely. Staff understood their responsibility regarding protecting people from risk of harm or abuse. The home was clean and well maintained. Staff were relaxed and there was a warm and friendly atmosphere in the home during our visit.

There was a range of activities for people to choose. Some people did not always want to participate in activities. People who were unable to come out of their rooms were involved in 1:1 sessions with staff if that was what they wanted. The service had a robust complaints system in place, complaints were investigated in a timely manner. People's care plans were comprehensive, end of life care wishes were recorded and acted upon as much as possible. People's communication needs were assessed and met. Care was delivered in a person-centred way.

Most staff and people told us the home was well managed. Managers and leaders had clear systems in place to review the quality of care. Most staff told us they felt supported in their role. People and families told us they were involved in the home and had opportunities to give their feedback. The registered manager was clear about their role and their responsibility regarding statutory notification procedures.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk