Knights Court Nursing Home

People told us they felt safe living in the home. People were protected from the risk of avoidable harm. The service had systems and processes in place for safeguarding people and managing incidents and accidents.

Medicines were managed safely.

The home was well maintained, clean and tidy. The service had taken measures to help prevent and control the spread of COVID -19 and other infections. There was a record of essential maintenance carried out.

There were enough staff to assist people. People's needs were assessed regularly to make sure the service was able to meet people's individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home had good working relationships with local health and social care agencies to support the needs and well-being of the people who live there.

Our previous inspection found accessing and locating information in people's care records was sometimes difficult and time-consuming. Since the last inspection, the service reviewed all care records and amended these so that they were comprehensive and user-friendly.

The registered manager had good oversight of the home and an open culture was evident. Staff spoke positively about the registered manager and the support they received. They told us the registered manager was caring and approachable.

Monitoring and auditing systems were in place to check the quality and safety of people's care. These were robust and were consistently carried out. The registered manager sought feedback from people and relatives and made improvements where necessary.