Coplands Nursing Home
Care home with nursing, Brent, 79 beds
Good
Rated on
Rating from the Care Quality Commission.
Coplands Nursing Home: inspection record
Rated Good in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2018. Rated Good in 2018, then Requires improvement in 2020 and 2021, then Good in 2022 and May 2025.
The latest rating was published 17 months ago.
How it compares locally
- One of 38 Good care homes in Brent, out of 44 with a rating.
- Larger than 9 in 10 care homes in Brent.
What inspectors found
From the Care Quality Commission's assessment published 13 May 2025 (assessment visit 31 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 13 February 2025 and 14 February 2025. Coplands Nursing Home is a ‘care home’ for older people, younger adults and adults of all ages requiring accommodation for nursing or personal care and living with dementia, nursing needs, mental health conditions and physical disabilities. The care home has 5 units: Falcon Unit, Owl Unit, Eagle Unit, Hawk Unit and Kestrel Unit. Falcon and Owl Unit have been merged and support 26 people with mixed residential and nursing needs. Eagle Unit support 15 people with Dementia care needs. Hawk Unit support 21 people who are elderly and frail with mixed nursing and residential needs. Kestrel Unit support 17 people who are elderly and frail with mixed nursing and residential needs. The home is registered to provide regulated activity for up to 79 people. At the time of this assessment there were 79 people residing at the care home. The care home is operated by Maria Mallaband Care Group.
This assessment was prompted by a review of information we received about the service.
Read the full summary
The team who conducted the inspection consisted of a lead inspector, 2 team inspectors, a regulatory coordinator, an expert by experience, a pharmacy specialist and a medicine senior specialist. We looked at 13 quality statements associated with the key questions. Is the service Safe, we looked at 8 quality statements. Is the service Effective, we looked at 2 quality statements. We also looked at 1 quality statement under the key questions Caring, Responsive and Well-led.
Managers made sure staff received training and regular supervision and appraisals to maintain good quality care. Leaders were visible, knowledgeable and supportive, helping staff to develop in their roles. People were treated with kindness and compassion. Staff protected the people’s privacy and dignity. People were encouraged to maintain relationships with family and friends. The facilities and equipment met the needs of people. However, there were concerns found in a communal shower room where risks were not fully mitigated. We found concerns in the safe management of medicines, the activities offered could benefit from a more varied approach to engage all age groups (older people/younger adults/adults) in meeting their individual needs and preferences and there were gaps identified in some staff knowledge relating to safeguarding protocols.
The service was rated good overall at their last inspection in January 2022, the rating for this assessment remains good.
You can find more details of our concerns in the findings below.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. Based on the findings of this assessment the rating for this key question has changed from good to requires improvement. This meant some aspects of the service were not always safe and there was an increased risk that people could be harmed. This is because medicine administration was not managed safely in line with best practice. There were issues with the services response to concerns and there were gaps identified in some staff knowledge relating to safeguarding protocols.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. We looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life. We looked at 2 quality statements. For the quality statements not inspected, we used the scores awarded at the last inspection to calculate this key question rating. The rating remains good.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment, we looked at 1 quality statement. For the quality statements not inspected, we used the scores awarded at the last inspection to calculate the key questions rating. The rating remains good. This meant people were supported and treated with dignity and respect. We observed positive interactions between staff and people who used the service and saw these relationships were caring and compassionate.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At this assessment, we looked at 1 quality statement. For the quality statements not inspected, we used the scores awarded at the last inspection to calculate the key questions rating. The rating remains good.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At this assessment, we looked at 1 quality statement. For the quality statements not inspected, we used the scores awarded at the last inspection to calculate the key questions rating. Based on the findings of this assessment the rating for this key question remains good.
Questions to ask when you visit
- Safe was rated Requires improvement on 13 May 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 1 Copland Avenue, Wembley, HA0 2EN |
|---|---|
| Neighbourhood | Wembley, Brent |
| Phone | 020 8733 0430 |
| Registered manager | Babita Lama |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 11 February 2022 (opens the Care Quality Commission website) Latest assessment published 13 May 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | MMCG (2) LimitedBrand: Maria Mallaband Care Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10622354 (opens Companies House) |
MMCG (2) Limited runs 5 services in London. 5 are rated Good or Outstanding.
Other services run by MMCG (2) Limited
- G Ashmead Care Centre Care home with nursing, WandsworthGood
- G Eltandia Hall Care Centre Care home with nursing, MertonGood
- G Heritage Care Centre Care home with nursing, WandsworthGood
- G Knights Court Nursing Home Care home with nursing, HarrowGood
Nearest alternatives
- G 63 Eton Avenue Care home, 0.4 miles awayGood
- G Real Life Options - 96 Harrowdene Road Care home, 0.5 miles awayGood
- G Franklyn Lodge The Bungalow Care home, 0.5 miles awayGood
- G Viola House Care home, 0.5 miles awayGood
- G Sudbury Care Homes Limited Care home, 0.5 miles awayGood
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does Coplands Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Coplands Nursing Home as a care home with nursing.
- How many beds does Coplands Nursing Home have?
- The Care Quality Commission's register lists 79 beds at Coplands Nursing Home.
- When was Coplands Nursing Home last inspected?
- The Care Quality Commission's latest rating for Coplands Nursing Home was published on 13 May 2025.
- Who runs Coplands Nursing Home?
- Coplands Nursing Home is run by MMCG (2) Limited. It runs 5 services in London.
- What is Coplands Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 May 2025.