Real Life Options - 96 Harrowdene Road

Systems were in place to protect people from abuse. People's relatives were confident that allegations of abuse would be dealt with appropriately.

Appropriate staff recruitment systems helped to ensure only suitable staff were employed in the home.

Personalised risk assessments were in place. Staff received the training they needed to keep people safe and were committed to supporting people to be as independent as possible.

Staff and people using the service participated in the regular COVID-19 testing and vaccination programme.

People who used the service received their medicines safely.

There were quality assurance systems in place that monitored the service provided to people. Action had been taken make improvements when needed.

Staff worked with healthcare and social care professionals, to ensure that people received an effective and safe service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care and setting maximises people's choice, control and independence. People received person-centred care and their dignity, privacy and human rights were

promoted. Attitudes and behaviours of the registered manager and care staff enabled and supported people to lead confident, inclusive and empowered lives.