Heritage Care Centre

Heritage Care Centre is a care homeprovides nursing and personal care for up to 72 older people. At the time of our inspection there were 68 people using the service including those living with dementia. The care home accommodates people in four units, two on the ground floor and two on the first floor.

We found, and people and their relatives told us that they felt Heritage Care Centre was a safe place to live and staff thought it was a safe place to work. Risks to people were regularly assessed and reviewed. This enabled them to take acceptable risks, enjoy their lives and live safely. Accidents, incidents and safeguarding concerns were reported, investigated and recorded. There were appropriately recruited staff in suitable numbers to meet people's needs. Medicines were safely administered. The home used Personal Protection Equipment (PPE) effectively and safely and the infection prevention and control policy was up to date.

The home's previous registered manager had retired, and interim cover had been put in place by the provider. This meant that whilst the management and leadership were transparent and had an open, positive and honest culture, the staff did not always experience the same level of support they had previously. This was because different managers had different styles and this led to some confusion for staff. A new manager had been identified who was very familiar with the home and registered as a manager at another home in the organisation. They were commencing in post in the very near future. The organisation's vision and values were clearly set out, understood by staff and followed. Areas of responsibility and accountability were identified, and a good service maintained and reviewed. Audits were thoroughly carried out and records kept up to date. Community links and working partnerships were established and kept up to minimise social isolation, where possible. Healthcare professionals said that the service was well managed and met people's needs in a professional, friendly and open way.