CareTech Community Services Limited - 25 Garrads Road

Right Care: Staff attended to people's care needs with care and compassion. People's care records were person centred and up-to-date.

Right Culture: The management team was involved and available for support at all times. Values were set to implement the improvement-driven culture.

The staff team was planning to complete a learning disabilities training which was recently introduced. Medicines' stock management and records related to the mental capacity assessments required improving which we will review at our next planned inspection.

Policies and procedures related to infection control and prevention were followed by staff to prevent people and visitors from catching and spreading infections. People's care records guided staff on how to support people safely with their health conditions and risks associated with them. Appropriate recruitment checks were carried out before staff started working with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a clear management structure in place which supported staff's initiative and developing of skills to ensure effective care delivery. People were encouraged to set goals for themselves and staff helped them

to increase their independence. Staff encouraged people's communication so that they could make decisions themselves whenever possible.