CareTech Community Services Limited - 7 Russell Hill
Care home, Croydon, 11 beds
Good
Rated on
Rating from the Care Quality Commission.
CareTech Community Services Limited - 7 Russell Hill: inspection record
Rated Good in December 2019.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Good in 2015, 2017 and December 2019.
It has been rated Good at every inspection since 2015. The latest rating was published about 7 years ago.
How it compares locally
- One of 99 Good care homes in Croydon, out of 112 with a rating.
- About the middle for size in Croydon.
What inspectors found
From the Care Quality Commission's inspection report published 11 December 2019. Quoted under the Open Government Licence.
The provider strove to ensure people participated in activities they enjoyed, that improved their wellbeing and helped them to stay in touch with their families despite some considerable difficulties. Staff produced, detailed and holistic plans of people's care and worked hard to devise creative ways of communicating with people. There was a clear complaints procedure and the registered manager ensured these were responded to appropriately. The registered manager took reasonable action to determine people's end of life care needs.
The provider took thoughtful action to maintain people's privacy and dignity, often in difficult circumstances. Staff ensured people's equality and diversity was respected and promoted. The provider was creative in ensuring people were involved in decisions about their care and empowered them to share their experiences of using the service and living with their conditions to others. The provider worked hard to encourage people to develop their independent living skills.
Read the full summary
The provider ensured people were protected from the risk of abuse and risks to people's health and safety were assessed and mitigated. There were enough staff available to provide people with personalised care. Pre- employment checks were conducted with candidates to ensure they were safe to work with people. People's medicines were managed safely and the provider acted reasonably to protect people from the risk of infection. Accidents and incidents were investigated and staff learned from these.
People's needs were assessed before they moved into the home and care was delivered in line with current standards and professional advice. The premises were appropriately designed and decorated to meet
people's needs. The provider ensured people's health and nutritional needs were met and they had access to healthcare services.
The provider ensured morale was high among staff took action to engage and involve people and staff in the running of the service. The registered manager understood and acted appropriately in accordance with their responsibility to be open and honest. The registered manager and care workers understood and fulfilled their roles. The provider assessed the quality of the service and took appropriate action to improve the quality of care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | Russell Villa, 7 Russell Hill, Purley, CR8 2JB |
|---|---|
| Neighbourhood | Purley, Croydon |
| Phone | 020 8763 4301 |
| Registered manager | Margaret Isodo-Joseph |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 11 December 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | CareTech Community Services LimitedBrand: CareTech Community Services |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02804415 (opens Companies House) |
CareTech Community Services Limited runs 6 services in London. 6 are rated Good or Outstanding.
Other services run by CareTech Community Services Limited
- G CareTech Community Services Limited - 25 Garrads Road Care home, LambethGood
- G CareTech South East Supported Living Home care, HillingdonGood
- G Lyndhurst Care home, BarnetGood
- G Vancouver Road Care home, LewishamGood
- G Vosse Court Care home, LambethGood
Nearest alternatives
- G Esther Care Home Care home, less than 0.1 miles awayGood
- G Russell Hill Care home, less than 0.1 miles awayGood
- G Roselawn House Care home, 0.1 miles awayGood
- G Foxley Lane Care home, 0.1 miles awayGood
- G Heatherwood Care Centre Care home, 0.1 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does CareTech Community Services Limited - 7 Russell Hill provide nursing care?
- No. The Care Quality Commission lists CareTech Community Services Limited - 7 Russell Hill as a care home without nursing.
- How many beds does CareTech Community Services Limited - 7 Russell Hill have?
- The Care Quality Commission's register lists 11 beds at CareTech Community Services Limited - 7 Russell Hill.
- When was CareTech Community Services Limited - 7 Russell Hill last inspected?
- The Care Quality Commission's latest rating for CareTech Community Services Limited - 7 Russell Hill was published on 11 December 2019.
- Who runs CareTech Community Services Limited - 7 Russell Hill?
- CareTech Community Services Limited - 7 Russell Hill is run by CareTech Community Services Limited. It runs 6 services in London.
- What is CareTech Community Services Limited - 7 Russell Hill's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 December 2019.