CareTech South East Supported Living
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
CareTech South East Supported Living: inspection record
Rated Good in May 2022.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and May 2022.
It has been rated Good at every inspection since 2019. The latest rating was published about 4 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 24 May 2022. Quoted under the Open Government Licence.
South East DCA is a supported living service which provides support to people in their own homes. The service supports people in four properties in Surrey and three properties in the London Borough of Lambeth. The properties are maintained by managing agents and each person has their own tenancy agreement. All the people who use the service have a learning disability and some people also have mental health needs, a physical disability, or sensory impairment.
The service supported 25 people at the time of our inspection, 17 of whom received support with personal care. CQC only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Read the full summary
Right support: People felt safe at the service and when staff provided their care and support. Staff managed risks well to keep people safe while promoting their independence. Staff supported people to take their medicines safely and to access healthcare services when they needed them.
Staff focused on people's strengths and supported people to identify and achieve their goals. People were encouraged to be as independent as possible. People were involved in planning their support and had opportunities to give feedback about their care. People's relatives were able to give their views about the care their family members received and these were listened to.
Right care: Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider's recruitment procedures helped ensure only suitable staff were employed.
Staff support was available when people needed it. This included allocated one-to-one support hours, which people could choose how they used. Staff had the training they needed to provide people's care.
People received kind and compassionate care. Staff treated people with respect and maintained their
dignity. Staff supported people to take part in activities they enjoyed and to live fulfilling and meaningful lives.
Right culture: Staff valued people's individuality, protected their rights and supported them to lead confident, empowered lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager led by example in their attitudes and behaviours and maintained a good oversight of the service. Staff felt valued for the work they did and were well-supported in their roles. The provider's governance arrangements were effective in keeping people safe and ensuring good quality care and support. The registered manager and staff had established effective relationships with other professionals to ensure people received the care and treatment they needed.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 2nd Floor Parkview, 82 Oxford Road, Uxbridge, UB8 1UX |
|---|---|
| Neighbourhood | Uxbridge, Hillingdon |
| Registered manager | Jose Pinto |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 24 May 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | CareTech Community Services LimitedBrand: CareTech Community Services |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02804415 (opens Companies House) |
CareTech Community Services Limited runs 6 services in London. 6 are rated Good or Outstanding.
Other services run by CareTech Community Services Limited
- G CareTech Community Services Limited - 25 Garrads Road Care home, LambethGood
- G CareTech Community Services Limited - 7 Russell Hill Care home, CroydonGood
- G Lyndhurst Care home, BarnetGood
- G Vancouver Road Care home, LewishamGood
- G Vosse Court Care home, LambethGood
Nearest alternatives
- G Right at Home Hillingdon & Uxbridge Home care, 0.1 miles awayGood
- – HTR Care and Recruitment Limited Home care, 0.2 miles awayNo overall rating
- G Think Care Group Limited Home care, 0.2 miles awayGood
- G Life Care Plus Hillingdon Home care, 0.3 miles awayGood
- – Connect Care Ltd Home care, 0.3 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does CareTech South East Supported Living provide nursing care?
- The Care Quality Commission's register does not list nursing care for CareTech South East Supported Living.
- When was CareTech South East Supported Living last inspected?
- The Care Quality Commission's latest rating for CareTech South East Supported Living was published on 24 May 2022.
- Who runs CareTech South East Supported Living?
- CareTech South East Supported Living is run by CareTech Community Services Limited. It runs 6 services in London.
- What is CareTech South East Supported Living's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 May 2022.