Connect Care Ltd
Home care, Hillingdon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Connect Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Rated Good in November 2025.
The latest rating was published 11 months ago.
What inspectors found
From the Care Quality Commission's assessment published 14 November 2025 (assessment visit 20 October 2025). Quoted under the Open Government Licence.
Date of assessment: 4 – 6 November 2025.
This service is a domiciliary care agency. It provides personal care to people living in their own homes. The service is also registered to provide care in supported living settings. They had not started operating any supported living settings. The service was registered to provide support to people with a learning disability. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the full summary
At the time of our assessment, 3 people were using the service. No one had a learning disability.
The service was registered with CQC on 13 August 2020. This was the first assessment of the service.
People using the service were cared for in a safe way. Risks to their safety and wellbeing had been assessed and planned for. There were enough suitable staff who arrived on time and provided good quality care.
Managers met with people and their relatives to assess their needs and create care plans. People were asked for their views. Staff undertook a range of training to help them understand people’s needs and evidence-based care. Staff felt well supported and had opportunities to meet with their manager.
People were supported to do things for themselves when they wanted. Staff supported people to attend appointments and access other services when needed. People’s individual needs were met.
The provider had effective systems for monitoring and improving the quality of the service. People were able to contribute their views and had opportunities to speak with the managers.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 125 The Charter Building, Charter Place, Uxbridge, UB8 1JG |
|---|---|
| Neighbourhood | Uxbridge, Hillingdon |
| Phone | 07903 397499 |
| Website | www.connectcareltd.com |
| Registered manager | Oyejimi Areoye |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Connect Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11417573 (opens Companies House) |
Nearest alternatives
- G Equicare Services Ltd Home care, less than 0.1 miles awayGood
- – Hillingdon Home Care Ltd Home care, less than 0.1 miles awayNot yet rated
- G New Horizon Care Home Ltd (Supported Living) Home care, less than 0.1 miles awayGood
- – Oasis Care Hillingdon Home care, less than 0.1 miles awayNo overall rating
- G Logos Heart Care Home care, 0.1 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Connect Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Connect Care Ltd.
- When was Connect Care Ltd last inspected?
- The Care Quality Commission's latest rating for Connect Care Ltd was published on 14 November 2025.
- Who runs Connect Care Ltd?
- Connect Care Ltd is run by Connect Care Ltd.
- What is Connect Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.