Logos Heart Care

What inspectors found

From the Care Quality Commission's assessment published 26 February 2025 (assessment visit 17 January 2025). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.

   There were effective safeguarding systems, processes and practices to make sure that people were safe and protected from abuse. Staff demonstrated a good understanding of recognising and responding to safeguarding concerns.

   Robust and safe recruitment practices were used which ensured staff were suitably experienced, competent, and able to carry out their role. Staff completed training appropriate and relevant to their role which enabled them to deliver safe care to people.

   The provider used effectively procedures in place for the safe administration and management of medicines. Staff undertook training on medicines administration.

   The provider assessed and managed the risk of infection to people. Staff followed infection control guidelines to prevent and control the spread of infection.

   Individual risks to people were assessed, and people and their representatives were involved in this process as much as possible. Risk assessments were proportionate, regularly reviewed and managed.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

2. Effective

   GGood Good

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

   At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

   People were involved in the assessment of their needs, and support was provided where needed to maximise their involvement. People’s assessments were up-to-date, and staff understood people’s current needs.

   People’s communication needs were appropriately assessed and met to maximise the effectiveness of their care and treatment.

   Staff obtained consent from people before providing care and treatment. Care plans and assessments considered whether people could communicate their needs and make decisions about their care.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

   At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people feel well-supported, cared for or treated with dignity and respect.

   People were treated with kindness, compassion and dignity in their day-to-day care and support. People felt that staff listened to them and communicated with them in a respectful way.

   People were supported to have choice, control, and to make decisions about their care, treatment, and well-being where reasonably possible. People told us that the support and care they received helped to maintain their independence.

   The provider promoted the wellbeing of staff to ensure they were happy and effective in their roles. Staff told us that they felt well supported in their role.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

   People’s care, treatment, and support promoted equality, removed barriers, and protected their rights. People were encouraged to give their views to improve the care they received.

   Staff received training on equality, diversity, and inclusion to help them understand equality, and identify/address discrimination.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

   At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant leaders and the culture they created assure the delivery of high-quality care.

   There were clear and effective governance, management and accountability arrangements. Staff told us they understood their roles and responsibilities.

   The registered manager completed spot checks and audits to ensure that care met expected standards, identified/promoted good practices, and highlighted areas for improvement.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.