Nika Care
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Nika Care: inspection record
Rated Good in October 2023, up from Requires improvement.
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in October 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 3 October 2023. Quoted under the Open Government Licence.
Clarity Homecare (Hillingdon) is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of our inspection there were 11 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Overall, service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. However, in terms of consent to care, we have recommended the provider is consistent in following the principles of the Mental capacity Act (2005). Additionally, we have recommended the provider consider the most relevant guidance around safe recruitment practices.
Right Support Overall, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff focused on people's strengths and promoted what they could do. People were supported by staff to pursue their interests as part of their care plan. Staff supported people to play an active role in maintaining their own health and wellbeing. Staff supported people with their medicines in a safe way.
Read the full summary
Right Care Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Appropriate risk assessments were in place. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
Right Culture People received good quality care, support and treatment because trained staff could meet their needs and
wishes. People and those important to them were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Office 109, Boundary House, Cricket Field Road, Uxbridge, UB8 1QG |
|---|---|
| Neighbourhood | Uxbridge, Hillingdon |
| Phone | 07908 653276 |
| Website | www.clarityhomecare.co.uk |
| Registered manager | Nina Ngalam |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 3 October 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Nika Global Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11739999 (opens Companies House) |
Nearest alternatives
- G Logos Heart Care Home care, less than 0.1 miles awayGood
- G CCS Home Care Services (Hillingdon) Home care, 0.1 miles awayGood
- – London Borough of Hillingdon Home care, 0.1 miles awayNo overall rating
- – Connect Care Ltd Home care, 0.1 miles awayNo overall rating
- G Equicare Services Ltd Home care, 0.1 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Nika Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nika Care.
- When was Nika Care last inspected?
- The Care Quality Commission's latest rating for Nika Care was published on 3 October 2023.
- Who runs Nika Care?
- Nika Care is run by Nika Global Ltd.
- What is Nika Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 October 2023.