Vosse Court

Risks to people were assessed and reviewed regularly to ensure staff had guidance to provide safe care.

Sufficient staff were deployed to support people. Recruitment practices and medicines management were managed appropriately. Staff practiced safe Infection Prevention and Control (IPC) measures and minimised the risk of spread of disease and contamination.

People received the care and support they required in line with the needs and preferences. They told us, "[Staff] are very kind", "Compassion is the word"; "[Staff] are helpful, kind and patient with me. It's a great house to live in." People were encouraged to be as independent as possible.

Staff were supported in their roles and received appropriate training and supervisions. People had access to healthcare services when needed and in a timely manner.

People were involved in planning their care and ensured advocacy services were sought when required. Staff knew people well and delivered care that was individualised to each person.

The provider sought feedback from people using the service, their relatives and staff to drive improvement. The registered manager worked in in partnership with various organisations, agencies and healthcare professionals to ensure people received the care they required.

People, their relatives and staff spoke positively about the service and management. Staff recorded and reported concerns which the registered manager investigated and completed lessons learned.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

People's care was delivered with kindness, compassion and respectful of each person's privacy, dignity and confidentiality. Staff promoted equality and diversity when supporting people.

People were supported to live fulfilling lives and to take part in activities of their choosing. People were given choices and the service promoted independence where possible.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support: Staff supported people to make choices about their day to day lives and be independent in their tasks.

Right care: Staff treated people with dignity and respect, with relatives feeling their loved ones were well cared for.

Right culture: The culture of the home was empowering with a registered manager that staff, relatives and professionals felt could make a difference.