Thanet House
Care home, Lambeth, 6 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Thanet House: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016, 2022 and 2024, then Requires improvement in June 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 4 months ago.
How it compares locally
- One of 8 Requires improvement care homes in Lambeth, out of 33 with a rating.
- Smaller than 9 in 10 care homes in Lambeth.
What inspectors found
From the Care Quality Commission's assessment published 8 June 2026 (assessment visit 23 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 24 February 2026 to 13 March 2026. The service is a care home providing support to people living with mental health conditions, autistic people and people with a learning disability. At the time of our inspection there were 5 people living in the home.
We have undertaken a comprehensive inspection which means we have reviewed all 33 quality statements. We carried out this inspection due to concerns we received about the quality and safety of care. The previous CQC rating for this service was good. Following this inspection, we have rated the service requires improvement.
Read the full summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and access to communities that most people take for granted. ‘Right support, right care, right culture’ is a guidance CQC follows to make assessments and judgements about services supporting people which providers must adhere to. We found the provider was not consistently meeting the principles of Right Support, right care, right culture. At this inspection we found breaches of legal regulations in relation to safe care and treatment, person centred care, staff training and recruitment and good governance.
Risks to people’s safety were not always managed safely and the provider did not have robust processes in place to identify and mitigate risks to people’s health and wellbeing. People did not always receive person centred care, support to access the community and opportunities to work towards greater independence. The provider was also operating CCTV in the service without following national guidance to ensure people’s rights were not being affected.
Recruitment processes were not robust, and the provider did not ensure staff received sufficient training to ensure they had the skills and knowledge to support Autistic people, people with a learning disability and people with mental health needs.
Governance systems were not always effective. Audits had failed to identify and resolve the issues we found with medicines records and person centred care. Elements of the provider’s improvement plan were not an accurate representation of progress made which meant we could not be assured the provider was actively making improvements when issues had been identified.
We have identified 4 breaches of regulations in relation to person centred care, staffing, fit and proper persons employed and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulations relating to staffing and fit and proper persons employed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s outcomes were not always consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people were not always supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met through good organisation and delivery.
The provider was in breach of legal regulations relating to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulations relating to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 8 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 8 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 8 June 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | 50 Barrow Road, Streatham, London, SW16 5PG |
|---|---|
| Neighbourhood | Streatham, Lambeth |
| Registered manager | Samantha Buxton |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 6 inspection reports, latest 22 April 2022 (opens the Care Quality Commission website) Latest assessment published 8 June 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Thanet Healthcare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06835124 (opens Companies House) |
Thanet Healthcare Limited runs 2 services in London. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Thanet Healthcare Limited
- – Phoenix House Care home, LambethNot yet rated
Nearest alternatives
- RI Rosenmanor 1 Care home, 0.2 miles awayRequires improvement
- G Vosse Court Care home, 0.3 miles awayGood
- G Gleneagle House Care home, 0.3 miles awayGood
- G Signature-Hopton Care home, 0.3 miles awayGood
- RI La Rosa Residential Care Home Care home, 0.3 miles awayRequires improvement
Getting help from London Borough of Lambeth
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lambeth
- Ask for a care needs assessment
- Phone: 020 7926 5555, select Adults
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Lambeth
Checked on the council's website, November 2026.
Common questions
- Does Thanet House provide nursing care?
- No. The Care Quality Commission lists Thanet House as a care home without nursing.
- How many beds does Thanet House have?
- The Care Quality Commission's register lists 6 beds at Thanet House.
- When was Thanet House last inspected?
- The Care Quality Commission's latest rating for Thanet House was published on 8 June 2026.
- Who runs Thanet House?
- Thanet House is run by Thanet Healthcare Limited. It runs 2 services in London.
- What is Thanet House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 June 2026.