Signature-Hopton

The provider ensured staff had the right levels of training and support they needed to deliver effective care and support to people living at the care home. People's concerns and complaints were well-managed, and the provider recognised the importance of learning lessons when things went wrong. In addition, the services management were keen to continuously improve the care home and operated effective monitoring systems to assure the safety and quality of the care and support people living at Rosemanor-Hopton were provided.

The premises were kept clean and staff followed current best practice guidelines regarding the prevention and control of infection including, those associated with COVID-19. The provider had measures in place to mitigate the risks associated with COVID-19 related staff workforce pressures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People lived in a suitably adapted and furnished care home that was now well-maintained. People were supported to access food and drink that met their dietary needs and wishes. People were supported to stay emotionally and physically healthy and well.

Up to date electronic person centred care plans were in place, which enabled staff to understand and meet their people's personal, social, and health care needs and wishes. Staff ensured they communicated and shared information with people in a way people could easily understand. People were supported to participate in meaningful recreational activities that reflected their social and cultural interests. People were supported to maintain relationships with family and friends. Plans were in place to help people nearing the end of their life receive compassionate palliative care in accordance with their needs and wishes.

The provider promoted an open and inclusive culture which sought the views of people, their relatives, community-based health and social care professionals and staff. The provider worked in close partnership with various community-based mental health and social care professionals and agencies to plan and deliver people's packages of care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was requires improvement (published 31 January 2020).