49 Oakdale Road

Right Support: The service supported people to have the maximum possible choice, control and independence. People were able to be independent and had control over their own lives. Staff supported people to achieve their aspirations and goals.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

Right Culture: Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.

Risk assessments in place assured people were protected against identified risks. People were protected against harm and abuse as staff received safeguarding training and knew how to escalate their concerns. Medicines were managed safely. Staff followed appropriate guidance in relation to infection prevention and control including those associated with COVID-19. There were sufficient numbers of staff deployed to keep people safe.

People received support from staff that reflected on their work and undertook training to meet people's needs. People were supported to access health services when required and had access to food and drink that met their individual needs and preferences.

People were supported by staff that knew them well and encouraged and supported their independence

and enhanced their daily living skills. People were treated equally and had their diverse needs met and respected.

People were encouraged to participate in activities that met their social needs. People's care plans were personalised and reflected their changing needs. People's communication needs were met. Concerns raised were reviewed by management swiftly to reach a positive outcome.

The service was well managed. People were placed at the centre of the service and staff were aware of and embraced the provider's values and visions. The registered manager actively sought feedback from people, their relatives and staff to improve the service. Regular audits undertaken meant issues identified were addressed swiftly. Partnership working ensured people received a holistic approach to their care.