101 Cheam Road

People were encouraged to be as independent as possible and had choice and control over how they were supported. People's risks were assessed and the risk management plans in place informed staff how to protect people from abuse.

The service made reasonable adjustments for people so they could be fully involved in discussions about how they received their support, including support in the community.

Staff enabled people to access specialist health and social care support.

Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.

Right Care People's care and support plans reflected how their needs would be met. Their plans included information about how to support people's wellbeing and their wishes to maximise their enjoyment of life.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity.

They understood and responded to people's individual needs.

Staff were trained to meet people's changing needs effectively. Staff had training on how to recognise and report abuse and they knew how to apply it.

People's privacy was protected.

Staff administered medicines safely and ensured the environment was clean.

People ate well and chose how they received their personal care.

People were able to access health services regularly and healthcare professionals were involved in supporting people's wellbeing.

Right culture Good quality assurance and a wide range of service audits were in place and were used to identify where improvements were needed. The service worked hard to make timely improvements to enhance people's quality of life.

People and those important to them were involved in planning their care. Staff asked people, their families and other professionals for their views about the service.