Think Care Group Limited

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care records were person-centred and promoted people's dignity, privacy and human rights. Risk assessments were comprehensive, up to date, and covered a wide range of activities, behaviours and elements of care giving. The management team worked hard to support staff in their caring role, supervision took place regularly and training in all key areas was in place. The management team had developed effective systems and audit processes to ensure good quality care was in place. Health and social care

professionals praised the service, and in particular, the effectiveness of the registered manager in their leadership role.

Right Culture: From discussions with people and their relatives, we were aware that the service provided good quality care, which promoted and supported people to lead confident, inclusive and empowered lives. People were enabled to participate in a wide variety of community activities and the registered manager ensured that staff were encouraged and supported to work to the values of 'Right support, right care, right culture.'