Westview House

Risks to people were assessed and minimised and people were protected from the risk of abuse. People were supported to take their medicines as required and there were suitable systems for ensuring the home was clean and equipment was safe for use.

Staff were recruited safely, and there were sufficient numbers of staff to keep people safe. Staff had received appropriate training and support to enable them to meet people's needs.

Staff demonstrated a commitment to providing person-centred care based on people's preferences and wishes. The staff team knew people well and had built trusting and meaningful relationships with them. People and their families were involved in planning how they wished to live their lives, and the service ensured that care was always personalised to meet the needs of each individual living there.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, patient and responsive to people's needs. People were treated with dignity and staff respected their privacy

People were supported to engage in a variety of activities of their choice. Activities were available in the home and out in the community.

The provider had systems and processes to monitor quality within the home. The manager understood their regulatory responsibilities and shared information when required.

People, their families, staff and external professionals all told us that the provider and manager were supportive, and the home was well led.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk