Brighstone Grange

We found the following examples of good practice. People were supported by staff who understood how to keep them safe and support their individual needs and wellbeing.

Staff were supported by the provider who had recognised the impact of the pandemic on their wellbeing and had arranged for an external professional to provide individual support for staff if they wanted it.

The provider was following best practice guidance to minimise the risks of visitors to the home from COVID- 19. There was a robust process in place to ensure visitors were asked to consent to a lateral flow test (LFT), complete a health questionnaire and have their temperatures Taken, prior to entering the home. This reduced risks to people living in the home.

Staff had received IPC training and there was an up to date infection prevention and control (IPC) policy. Staff were regularly updated with any changes to government guidance and procedures to follow so they could keep themselves, people and visitors safe.

Staff were seen to be correctly wearing personal protective equipment (PPE).

The service was accessing regular testing for both staff and people living in the home.

People were comfortable with staff and visitors wearing masks and understood it was to prevent the spreading of infection. People were encouraged to socially distance, whilst being mindful of the need for a homely environment.

The five questions we ask about services and what we found