The Village Care Home

Who the service is for

The service supports older people and people living with dementia.

Key findings
We carried out this assessment on 13 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.

Sufficient skilled and knowledgeable staff supported people safely. A range of assessments were carried out to identify and manage potential risks. The provider had effective systems to safeguard people from abuse. Safeguarding concerns were investigated and staff had completed safeguarding training. Staff knew about the whistle blowing procedure and were confident to raise concerns. A staff member said, “Oh yes, I would use it [whistle blowing procedure] if needed. Things get acted on straightaway.” Trained and competent staff were available to safely administer people's medicines. The provider undertook a range of health and safety checks to help maintain a safe environment.

Staff gave positive feedback about the support they received and the commitment of the staff team to meet people’s needs. Staff described the registered manager as supportive and approachable. A staff member said, “The manager and deputy are very supportive.” New staff were recruited safely.

People’s needs had been assessed both before and after they were admitted to the home and this was used to develop personalised care plans. People had access to health professionals when needed and professionals’ recommendation were reflected in care plans. Care plans were reviewed monthly, so they reflected people’s current needs.

The provider had a structured approach to quality assurance. A range of audits were completed which were effective in identifying shortfalls and areas for improvement.
Incidents and accidents were analysed monthly to help identify lessons learnt.