The Old Vicarage

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Effective remedial measures were now implemented to fully ensure safe staffing, medicines and measures for the prevention and control of infection and cleanliness at the service. People were protected from the risk of harm or abuse when they received care from staff.

Right Support: People were now fully supported to have maximum choice and control of their lives. The provider was able to consistently demonstrate that decisions made for people's care and daily living arrangements, were lawful, least restrictive and in people's best interests.

Right Care: Care was person-centred and promoted people's dignity, privacy and human rights.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service led confident, inclusive and empowered lives.

Systems to regularly seek the views of people, relatives and staff and ensure effective partnership working with relevant authorities for people's care were improved and sufficient. Feedback from this was now used to inform, improve or enhance people's care experience when needed.

Staff were kind, caring, trained and supported. They knew people well, understood their role and responsibilities for people's care and had good relationships with them and their families.

Staff were responsive, to ensure people's access to relevant external health professionals when needed and consistently sought to provide care in a personalised way. All parties we engaged with for the purposes of the inspection were happy with the management, leadership and culture of the service, along with the arrangements for people's care.