Amber View Care Home

People were protected from the risk of abuse. Staff knew about risks associated with people's health conditions and understood how to provide care which kept people safe. Risks associated with the service environment were assessed and mitigated. There were enough staff to keep people safe. Accidents and incidents affecting people's safety were managed well.

People and relatives spoke positively about staff skills and experience. People told us the quality and variety of the food was good. People's needs and choices were assessed in line with current legislation and guidance in a way that helped to prevent discrimination and followed best practice guidance. People were supported by staff to access healthcare services when required. The provider had taken steps to ensure the environment was suitable for people's needs, and there were adaptations for people with mobility needs.

People and relatives spoke positively about the staff team. People said they were able to say how they wanted to be cared for. Relatives felt they were kept informed about their family member's care. People said staff always treated them with respect, and relatives confirmed this. People were supported to maintain the relationships that were important to them.

People's needs were assessed prior to them moving to Amber View Care Home. Care plans were personalised and contained information about people's likes and dislikes. People's communication needs were clearly identified in their care plans; this helped staff understand how best to communicate with each person. People and relatives were generally positive about the support they had, to take part in activities both within the service and out in their local community. People and relatives felt any concerns or complaints would be dealt with. Any lessons learnt from complaints or concerns were shared with staff to improve the quality of care.

The service was well-led. The registered manager, provider and management team worked hard to instil a culture of good quality care. Staff spoke positively about the support they got to carry out their roles and told us they felt part of a big team all working together to improve people's lives. The provider and

registered manager undertook regular audits of all aspects of the service to review the quality of care. Regular feedback was sought from people, relatives and staff about the quality of the service. Feedback from health and social care professionals was positive regarding the quality of care people received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and/or who are autistic.