Wren Hall Nursing Home

We found the following examples of good practice.

During the outbreak of COVID-19 there were restrictions on visiting the service which were in line with current government guidance. The provider had ensured that people were able to maintain contact with relatives using technology and window visits whilst visiting was restricted. The service was following guidance in regards to essential care givers were requested by relatives.

People were supported and encouraged to maintain their independence and continue with activities and social engagement during the outbreak. The provider supported this with comprehensive and robust risk assessments that were personalised to people living at the home.

The home looked exceptionally clean throughout and maintained to a high standard. Domestic staff carried out regular cleaning with additional cleaning and disinfection of high touch points such as door handles or handrails.

There was a system in place for visitors and appropriately placed signage to ensure they followed the current guidance on the use of personal protective equipment (PPE), testing and social distancing. We saw staff wearing PPE in line with the latest guidance.

There was a comprehensive infection prevention and control (IPC) policy in place and monthly audits were conducted that highlighted issues effectively. The service had implemented action plans accordingly to rectify and mitigate risk to people living within the home. This ensured care was delivered safely.

The five questions we ask about services and what we found