Millington Springs

People felt safe when receiving support. People's risks were assessed and managed well. Staff were trained to support people with specific needs. People were supported to take their medicines in a safe way.

People's needs had been assessed and care was delivered in line with current guidance and law. People could choose what they preferred to eat, and staff were attentive to their hydration needs. People had been consulted when it came to how to decorate their own bedrooms and had access to outside space.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by kind and thoughtful staff who paid attention to little details to ensure people's comfort. People felt their wishes were respected and were treated with dignity.

People's plans of care were personalised and contained information that guided staff to provide individualised support that met people's needs and preferences. People were supported to maintain relationships that were important to them and were encouraged to participate in activities. People knew how to raise concerns they might have, and these had been dealt with promptly.