Broadoak Park

Our last inspection took place in March 2016 when the service was rated good, although the effective domain required improvement due to findings regarding staff training and induction. At this inspection we found that the effective domain had improved and the service met the characteristics of a good service in all the key questions.

People's experience of using this service: The provider had systems in place to safeguard people from abuse. Staff knew what action to take if they suspected abuse. Relevant risk assessments had been completed. The environment was monitored and safe for people to live in. Medicines were managed safely. Accidents and incidents were monitored to identify and address any patterns or trends.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Relevant mental capacity assessments had been completed.

A variety of meals were provided to people and people told us they took part in meal preparation. Assessments were seen which demonstrated relevant health professionals were involved in the care provided to people.

Care provided to people respected their privacy, dignity and promoted their independence. Staff knew people's needs well. We observed staff interacting with people and found they were kind and caring. Staff knew people well and responded to their needs in an understanding way.

Care plans had been completed and were regularly reviewed. These contained relevant information about how to meet people's needs. Where appropriate, plans were in place to ensure people's end of life wishes were taken into account and respected. The activities coordinator was employed to ensure the activities provided by the service met people's individual needs.

Feedback about the service was consistently good. Systems were in place to monitor the service, which ensured that people's risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the registered manager, who acted on concerns to make improvements to people's care.

More information is in the full report.

Rating at last inspection: Good (Report published 15 April 2016).