Cherry Tree Cottage

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were protected from risks associated with the environment, and risks related to their health and welfare, had been assessed, planed for and were regularly monitored. The service was clean and hygienic. Staff were aware of their responsibilities and the action required to safeguard people from avoidable harm. People received their prescribed medicines and they were stored and managed in accordance with national best practice guidance.

People told us there were enough staff to care for them and they regularly accessed their local community with the support of staff or independently. People led active and fulfilling lives, this included a person having a volunteer role in the community. People were also supported to pursue social activities, interest and hobbies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff received an induction on commencement of their work and ongoing training and support. Checks were completed on staff's suitability to care for people.

People had a choice about what they ate and had enough food and drink. People were supported with their health care needs and had access to healthcare when they needed it. Staff sought advice from specialist health professionals when required to support people effectively.

People were supported by staff who were kind and caring and who knew them well. Staff involved people as fully as possible in decisions about their care, they respected their right to privacy and treated them with dignity and respect.

People had access to the provider's complaint procedure. People's wishes regarding end of life care required further discussion to ensure staff understood their preferences.

There were systems and processes in place that monitored the quality and safety of the service. People received opportunities to be involved in the development of the service.