Belvoir Vale Care Home

People's experience of the service and what we found: People were protected from the risk of abuse and neglect. Risk assessments relating to health conditions were detailed and clearly directed staff what action they should take in order to support people safely. Staff were recruited safely and there were enough staff deployed to meet people's needs. Medicines were managed safely. The home was exceptionally clean, and people were protected from the risk of infections. Lessons were learnt when thing went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us; they were exceptionally happy with the care provided and described staff as 'Angels'. Staff sought information about each person's individuality, skills, cultures, and lifestyle choices which allowed staff to celebrate and focus on areas which were important to people. Staff encouraged, empowered, and supported people to share their views. People were always treated with the highest level of respect and with their dignity preserved.

Personalised care was at the heart of the service. Activities were truly person centred. Staff supported people to socialise, and take part in activities which were significant to them. People's concerns and complaints were exceptionally well listened to, responded to, and used to improve the quality of care. People were exceptionally well supported at the end of their life to have a comfortable, dignified and pain free death. People's communication needs were well understood and supported.

People were undoubtedly at the heart of everything at Belvoir Vale. People, relatives, staff. and professionals told us the management team and the environment they had created was exceptionally supportive. The registered manager was passionate, motivated, and determined to achieve the best possible outcomes for people. People and staff were fully engaged in the running of the service. Feedback from both people and staff was excellent. The provider worked exceptionally well in partnership with others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk