Broadoak Lodge

Some staff raised concerns over the number of staff deployed for one shift. The number of staff deployed on this shift was increased.

We have made a recommendation about staffing.

Staff received regular training and supervision. Safe recruitment processes were in place and appropriate pre-employment checks were completed prior to staff starting employment.

People and relatives told us the service was safe. People were protected from the risk of abuse, and staff understood safeguarding procedures and how to raise a concern.

People and relatives told us staff were kind and caring. Staff knew people well and held positive relationships with them. Personalised care plans included details of people's wishes and preferences. People's care needs were assessed, and risk assessments were in place for staff to support people safely.

The service was welcoming. Everyone we spoke with told us managers and staff were approachable and friendly. The manager was a visible presence in the service offering guidance and support where needed.

The service worked in partnership with other agencies and health professionals to ensure people received joined up care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines as prescribed. Infection prevention and control procedures were in place and the environment safely managed.

Quality assurance systems were in place to monitor the quality of the service. Regular audits were carried out to ensure prompt action was taken following any shortfall identified.

The provider and manager were open and transparent and responded promptly to feedback during the inspection.