Belmont Road

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures the person, who uses the service, can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The person using the service receives planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The care home is a standard domestic property which has been adapted to meet the person's needs. There were deliberately no identifying signs, intercom, cameras or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with the person.

The person was supported by staff who understood how to protect them from potential abuse, and also how to manage risks in a positive way and enable the person to live their life. The care home environment was clean and safe; and staff knew what to do in emergencies. The person was supported by staff who had been selected based on their attitude, skills and abilities. Staff ensured the person's medicine was managed safely. The registered manager reviewed incidents, so lessons could be learned from any themes identified.

The person's needs had been assessed and care plans were in place which guided staff on how to support the person effectively. Care staff were well trained and were supported by the registered manager. The person was supported to choose what they wanted to eat and drink and was encouraged to learn new skills. The building met the person's needs and the person told us they enjoyed living there.

The person was assisted to access the healthcare support they needed by staff who understood how to help reduce the person's anxieties. The person was supported in ways which respected their rights and the staff understood the importance of ensuring any decisions taken were always in the person's best interest.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person received care that was personalised to meet their needs. They chose the activities they wanted to engage in and staff were attentive to any changing needs. The person's communication needs were met by staff who took the time to explain things to them. The person had been supported to develop friendships, which had been difficult for them to do previously. This had widened their social circle and helped boost their self-confidence.

The person had been supported to achieve positive outcomes because of the support provided by the care team and registered manager. They had been supported to reduce the number of incidents by the introduction of a consistent and stable staff team. The registered manager understood the regulatory requirements of providing care services; and was approachable, open to new ideas, and easily accessible to the person, staff and relatives.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure the person, who uses the service, can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The person's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.