Carden Bank Rest Home

People received safe care. Staff understood about safeguarding procedures and when people may be at risk of potential harm. There were enough staff to support people when they needed this. Individual risks to people were considered and reviewed. Medicines were administered as prescribed. Infection control procedures were followed in the home and the environment was clean and maintained.

The service was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. People enjoyed the food that was offered to them, their dietary needs were considered. The home had been adapted to consider people's needs.

People were treated in a kind and caring way and they were happy with the support they received from the staff. People's privacy and dignity was considered and maintained. They were encouraged to make choices and remain independent.

People received responsive care. People's preferences including their likes and dislikes, were considered, and they received support based on these needs. Peoples' communication was considered, and adaptions made where needed. There were activities in the home for people to participate in, which they enjoyed. There was a complaint policy in the home.