Antokol

Safe arrangements were in place for relatives to visit people at the home. Some relatives maintained contact with family members through video and telephone calls. Pictures and short films were sent to some family members to reassure them their relatives were well and happy. The visitors procedure was provided to relatives in English and Polish when they visited the home. All visitors, including health and social care professionals were screened for symptoms of acute respiratory infection before being allowed to enter the home. They were supported to follow national guidance on wearing personal protective equipment (PPE) and social distancing.

The home was clean and hygienic throughout and was following the current government guidance in relation to infection prevention and control. The layout of the premises and use of space promoted safety and good hygiene practice. We observed that dining tables and chairs were well-spaced out. The manager told us the numbers of people using the lounge had reduced and we observed people sit in alternate seating. The windows in the dining room and lounge were opened alternately when not in use throughout the day to improve ventilation at the home.

The provider had appropriate arrangements to test people and staff for COVID 19 and was following government guidance on testing. The provider ensured all staff had received training on COVID 19, infection control and the use of PPE. We observed staff wearing appropriate PPE and socially distancing throughout our visit. COVID 19 risk assessments were carried out with staff to ensure they could work safely at the home. Staff were provided with extra uniforms so they could change daily. Staff also had access to a confidential Polish counselling service if and when required.

The home had business continuity and COVID 19 contingency plans was in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19. The registered manager and staff worked closely with health and social care professionals to provide good care outcomes for people using the service.

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