Reach Sistine Manor

People's experience of using this service: ●The service did not have a registered manager. However, the providers monitoring and auditing of the service was comprehensive which enabled them to provide a safe, effective, caring and responsive service. ●Relatives were happy with the care provided but some feedback from them indicated communication could be better around care planning, key working and choice of meals provided. ●People received safe care. Risks to them were identified and managed. ● Safe medicines practices were promoted. ●Staff were suitably recruited, inducted, trained and supported. ●Staffing levels were flexible to meet people's needs. ●People's health needs were identified and met. ●Staff were kind and caring and promoted person centred care. ●People were consented with about their care and safeguards were in place for people who were unable to make decisions on their care. ●People were supported to communicate their needs and they were encouraged to be involved in activities.

●The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence ●People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.