Bethel/Bethesda Residential Home

Bethel/Bethesda Residential Home provides care to people from one building, separated into two sides via a keypad entry system. One side of the service is known as Bethel, and the other Bethesda.

All people living at the service had their own bedrooms. Some bedrooms had en-suite facilities, others had sinks only. There was a bath/shower room, dining room and lounge area in each side of the service.

There was no garden at the service, but people could access the courtyard should they wish to spend time outdoors.

Policies and quality assurance systems had been implemented to enable the registered manager to monitor the quality and safety of the service. These had identified improvements needed and action had been taken to address these or was planned.

Infection prevention and control systems and processes had improved significantly. Staff were observed to wear the correct personal protective equipment throughout our inspection. The service was clean. Professional visitors were not permitted to enter the service unless they could evidence a negative lateral flow test and at least two doses of an approved COVID-19 vaccine. Visits were safely facilitated. Infection prevention and control policies were robust and followed.

There were enough staff to support people with their needs and staff had been safely recruited. They knew how to keep people safe from harm or abuse. Staff had a good knowledge of risks associated with providing people's care and received training relevant to people's needs. We received positive feedback from staff about the new training programme that had been implemented.

People received their medicines on time and as prescribed by skilled and competent staff. Medicines were safely stored.

The service supported people to express their views, preferences, wishes and choices. Staff supported people to engage in their hobbies and interests and promoted people's independence. Improvements were planned to provide more varied activities. People knew how to raise a concern or make a complaint and felt confident this would be addressed.

Staff were observed to deliver kind, compassionate and respectful care to people. People's privacy and dignity was respected. We received positive feedback about the care staff and management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough and to attend healthcare appointments as needed.