Harvey House

The service provides support to older people, some of whom are living with dementia, or have mental health needs, physical disabilities, and/or sensory impairment.

The service is also registered to support younger people and people with a learning disability but was not providing support to people in these categories at the time of our inspection. The registered manager said that if they did, proper arrangements would be put in place to ensure people's needs were met.

The service had a friendly, calm atmosphere. Staff continually interacted with people and engaged them in activities. A relative said, "The staff are never sitting around, they're always doing something, they speak beautifully to the residents." The service was well-staffed and although staff were busy, they ensured people's care and support needs were met promptly.

The premises were being upgraded at the time of our inspection to ensure the environment was homely and personalised throughout. The registered manager said the service had an on-going refurbishment plan and the provider was committed to ensuring the quality of the premises continued to improve.

Staff followed care plans and risk assessments which were up to date and regularly reviewed. People were supported to take their medicines safely as prescribed and to access healthcare services to monitor and maintain their health and well-being. Staff encouraged people to maintain a healthy diet and if people had specific dietary requirements these were catered for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff and relative spoke highly of the registered manager who they said was approachable, helpful, and kind. A staff member said, "[Registered manager] is the heart of this home. She is 100% committed to our residents and fantastically supportive of the staff."

The operations manager and registered manager monitored all areas of the service to ensure it was running

safely and effectively. People, relatives, and staff were listened to and encouraged to share their views on the service with changes and improvements made where necessary.