Hadrian House

Potential risks related to people's care, health and welfare were assessed and kept under review. People's records included clear guidance for staff, as to how people's needs were to be met to promote their health, welfare and safety.

Systems and processes for the reporting of safeguarding concerns, were in place and were understood by staff. Lessons were learnt and improvements made through the analysis and reporting of accidents and incidents.

People's medicines were managed safely, supported by clear guidance and protocols.

Staff had undergone a robust recruitment process and had the necessary skills and experience. There were sufficient staff to meet people's needs.

External contractors maintained systems and equipment. The passenger lift which had not been working was being fixed at the time of the inspection. There were safe infection and preventions measures in place.

The manager was committed to providing good quality care for people. Staff spoke positively of the support, guidance and approachability of the manager, and of the positive impact of the changes they had introduced.

Quality monitoring through internal audits and oversight had improved, with regular team meetings to support the sharing of information. Plans were put into place where improvements were needed and were monitored for progress.