Westerleigh Nursing Home

We found the following examples of good practice.

The home facilitated visiting in line with the government guidelines. There was a visiting procedure and charter that had been shared with relatives and people's representatives. There was a designated area of the home where visiting took place. This was facilitated by a staff member who had robust systems to ensure safe practice was followed. This included an appointment system and COVID-19 testing.

Attention had been given to promoting social distancing for staff and people in the home. The environment had been reviewed and occupancy had been reduced to accommodate changes in the environment to support social distancing. For example, communal areas had been re-arranged to allow people to form bubbles and have separate lounge and dining facilities. Other rooms had been designated as the staff testing room and visiting room.

The home was clean and there was a team of regular domestic staff who completed a cleaning programme. The cleaning products had been reviewed and updated to ensure suitability for cleaning during a pandemic.

There was an allocated infection control lead who had established effective systems and processes for IPC. There was a good supply of personal protective equipment (PPE) and staff had received specific COVID-19 training. Staff competencies had been assessed and staff received regular updates on IPC. Staff were supported with regular discussions and recognition of their hard work. For example, staff were given hand cream and lip balm to help with the side effects of using PPE.

Regular testing for people and staff was taking place, in accordance with government guidelines.

The five questions we ask about services and what we found