Hartland House

We found the following examples of good practice.

Prior to anyone entering the building a range of checks were completed including taking temperatures, completing a risk assessment and the use of a rapid lateral flow test (LFT) for COVID-19. Visitors were able to spend time seeing people in a suitable safe space by arranged appointments or face to face. Families had been supported to spend time with people at the end of their lives in a safe and dignified manner.

People who required isolating were supported in their own rooms. A dedicated team of staff were also allocated who could support all their needs. People had access to and were supported in the use of technology and social media to keep in touch with friends and family.

The registered manager followed safe procedures when people were admitted to the home. Regular home testing was in place for both people who used the service and for the staff working there. People required a negative COVID-19 test result before they moved into the home and were supported to self-isolate in their rooms in line with current guidance and recommended practices.

Staff had been trained in infection control practices including any changes relevant to COVID-19. The home was clean and hygienic. There was a designated cleaning staff team and audits on cleanliness and infection prevention and control were completed.

People had been supported to access their own GP as and when they needed to. People had also been supported to be seen by the community nurses to receive care and treatment as they required. The registered manager had kept up to date with national guidance on working safely in care homes and had regularly shared best practice with the staff. There were robust and up-to-date infection prevention and control policies and procedures in place.

The five questions we ask about services and what we found