Hartford Hey
- Care home
- 28 beds
- No nursing
- Dementia care
- Registered since 2010
- Cheshire West and Chester, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 months
since the latest rating was published.
50 of 69
rated care homes in Cheshire West and Chester are rated Good, like this one.
Hartford Hey: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Hinderton Mount Residential Home Good, 1.5 miles away
- RI Weatherstones House Nursing Home Requires improvement, 1.9 miles away
- G Trepassey Residential Home Good, 2.3 miles away
- G Heathermount Residential Home Good, 2.7 miles away
- G Brimstage Manor Care Home Good, 2.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 July 2026 (assessment visit 13 April 2026). Quoted under the Open Government Licence.
Date of assessment: 16 April – 13 May 2026. Hartford Hey is a residential care home providing accommodation for up to 28 people. At the time of the assessment, 14 people were living at the home. We carried out an unannounced site visit to the home on 16 April 2026 and a further announced visit on 20 April 2026. The remainder of the assessment was conducted off site.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The assessment was prompted due to the home not having been assessed for more than 7 years. We carried out a comprehensive assessment and assessed a total of 34 quality statements from all the key questions we ask, is the service safe, effective, caring, responsive and well-led.
We observed the environment and spoke with people living in the home and staff. We contacted people’s relatives and health and social care professionals who visited the home.
We observed a clean, homely environment where staff knew people and cared for them with genuine kindness. There were systems in place to observe and monitor people’s health and wellbeing to ensure the best outcomes for them. The registered manager and staff worked closely with healthcare professionals and people were listened to and treated as individuals. Medicines were managed safely by competent staff. Staff told us they loved working at the home and felt privileged to support people in their care.
We observed some areas for improvement within the environment and addressed these with the provider who was receptive to taking action.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good.
At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good.At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Bridget Rowland
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 10 February 2021. Latest assessment published 6 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hartford Hey Limited
- Ownership type
- Organisation
- Companies House number
- 01831023 (opens Companies House)
Getting help from Cheshire West and Chester Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cheshire West and Chester Council
- Ask for a care needs assessment
- Phone: 0300 123 7034
- Support for carers
- Paying for care: Cheshire West and Chester Council
Checked on the council's website, November 2026.
Common questions
- Does Hartford Hey provide nursing care?
- No. The Care Quality Commission lists Hartford Hey as a care home without nursing.
- How many beds does Hartford Hey have?
- The Care Quality Commission's register lists 28 beds at Hartford Hey.
- When was Hartford Hey last inspected?
- The Care Quality Commission's latest rating for Hartford Hey was published on 6 July 2026.
- Who runs Hartford Hey?
- Hartford Hey is run by Hartford Hey Limited.
- What is Hartford Hey's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 July 2026.
Contact
- Phone
- 0151 336 4671
- Address
- Manorial Road South, Neston, Merseyside, CH64 6US Map (opens Google Maps)
Compare nearby
- G Hinderton Mount Residential Home Good, 1.5 miles away
- RI Weatherstones House Nursing Home Requires improvement, 1.9 miles away
- G Trepassey Residential Home Good, 2.3 miles away
- G Heathermount Residential Home Good, 2.7 miles away
- G Brimstage Manor Care Home Good, 2.9 miles away