Heathermount Residential Home

We found the following examples of good practice.

The registered manager ensured there were effective infection prevention and control (IPC) procedures in place to prevent the transmission of infection; the environment was clean, hygienic and well-maintained.

The staff were provided with the necessary personal protective equipment (PPE), PPE stock levels were well managed, and staff were observed wearing the appropriate PPE during the inspection.

The registered manager ensured that staffing levels were effectively managed and careful consideration was given to the deployment of staff. Consistent staff were allocated to specific floors meaning there was less cross over of staff across the home.

Regular testing was in place for people living at the home and staff who worked there. High risk and most vulnerable people and staff had been identified and appropriate support measures had been implemented.

Relatives were supported to maintain regular contact with people who lived at the home. For example, video calls were taking place and a 'visiting room' was in place; the room had been set up to help facilitate socially distanced visits between people and their loved ones.

The registered manager ensured that the most recent / relevant COVID-19 policies, procedures and guidance were effectively communicated; staff confirmed that they were fully informed and updated on the most recent COVID-19 arrangements.

Further information is in the detailed findings below.

The five questions we ask about services and what we found