The Croft

During our visit, we found the following examples of good practice.

There were effective procedures in place to ensure that visitors entering the home were safe to do so. All visits to the home were pre-booked. Visitors to the home were required to have a negative Coronavirus test conducted by staff on site, prior to entry. A face mask and social distancing were required at all times. To date, there have been no cases of Coronavirus in the home.

At the time of our visit, visitation to the home was restricted. The regional manager told us this was to try to mitigate risks of the new strain of COVID-19 entering the home. However, if a person was desperate to see their loved ones, they told us a visit would be facilitated to support the person's emotional well-being.

There were risk assessments in place to protect people living in the service and staff. Where risks had been identified, for example, for staff who may be at higher risk of contracting COPVID-19, measures were in place to mitigate the risk and to support them.

New admissions to the home were required to have negative COVID-19 test and, a 14 day period of isolation following admission. This adhered to government guidelines.

There were systems in place to maintain good infection control standards and regular checks were undertaken. Staff had received training in infection control and COVID 19 and there were sufficient supplies of personal protective equipment (PPE) to protect them and others from risk. Clinical waste was disposed of in accordance with government guidelines to prevent cross contamination.

Staff members were tested weekly for COVI -19 and temperatures taken daily to ensure early signs of possible COVID-19 infection were picked up quickly. Staff who tested positive were required to isolate at home for a 14 day period before returning to work.

People living in the home were tested for COVID-19 when they were poorly or presented with symptoms. Weekly observations of their health including their temperature were taken to monitor this. People living in the home and staff had been offered the COVID-19 vaccination and had received their first of two vaccinations.

Feedback from people living in the home and staff had been sought on the provider's management of COVID-19. This included whether people had received enough information about COVID 19 and sufficient support during the pandemic. 100% of people living in the home and staff were pleased with the provider's

approach and felt safe living in the home.

The five questions we ask about services and what we found