Wymondley Nursing & Residential Care Home

We found the following examples of good practice.

● The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID-19. ●People were chatting and engaging with staff regardless of staff wearing masks. People were sat in a socially distanced way in the communal areas. This had not impacted on their comfort. One person told us that staff looked after them well during this difficult time. Parts of the home had been allocated to the management of COVID-19, such as testing areas, additional staff rooms and donning and doffing stations. The home was clean and there was cleaning ongoing during our visit. ● There was a visitor's centre for use when visits were permitted. This was separate to the home to help promote people's safety. The management team were awaiting government guidance relating to the changes to visiting planned from 08 March 2021. ● When people tested positive for COVID-19 they had to isolate in their rooms, for a set period of time. Staff were clear on what it meant to isolate and what symptoms of COVID-19 to look out for. People returning from hospital or those new to the home had to isolate for 14 days. This was made clear to staff. ● Staff had received training on donning and doffing personal protective equipment (PPE), infection control and COVID-19. They told us they felt very supported and had enough information to do their jobs. Staff were knowledgeable about what was expected of them and were seen wearing PPE safely. Information was displayed about COVID-19 giving clear and accessible advice.

The five questions we ask about services and what we found