Hendford Nursing Home

We found the following examples of good practice.

The service arranged clear areas for testing of visitors and professionals to the service. For example, vacant rooms had been converted to testing rooms so that this could be conducted privately for visitors.

Staff were experienced in the infection, prevention and control processes to support new admissions to the service. The provider organised personal protective equipment (PPE) training externally which included practical donning and doffing assessments.

The service had provided information for people on the Covid-19 virus, social distancing and other infection control procedures. The service also provided face to face visiting opportunities safely through several methods. For example, an area of the communal area was converted to provide a safe barrier for visitors to speak with people with external access away from other people.

Risk assessments had been completed to support people living with dementia, and others, to remain safe when there were risks identified in maintaining isolation and social distancing. This included furniture being laid out in communal areas to facilitate social distancing without causing people distress. People were encouraged where possible to have meals in their eating area in a staggered manner to avoid overcrowding.

There were procedures ready so that if a person received a positive covid-19 test, staff could put zoning and isolation practices in action straight away.

The five questions we ask about services and what we found