Fern Court

Accommodation was divided between 2 buildings; Fern Court and Fern Lodge. Some rooms provide en suite accommodation. Everyone living at Fern Court had access to a communal living room, kitchen and dining area and had access to a shower and bathroom. The grounds around the property were extensive, accessible and secure.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Right Support Staff supported people with their medicines. Staff followed recognised good practice in relation to medicine management.

People were being supported to have choice about their living environment and were being encouraged to personalise their rooms and communal spaces in the home. Changes had been made to the home to provide people with different areas they could enjoy.

Staff enabled people to access specialist health, dental care and social care support. Staff supported people living at Fern Court to access the local community and enjoyable activities which reflected their needs and interests.

The service had enough appropriately skilled staff to meet people's needs, keep them safe and support them to access the community.

Right Care People's care, treatment and support plans reflected their range of needs. People's care plans were detailed and reviewed. The provider was in the process of implementing an electronic care planning system.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood and responded to their individual needs. Staff had received effective training and support to provide care effectively.

Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. A safeguarding lead had been nominated for Fern Court.

People could take part in activities of their choosing at home or in the wider community and pursue their own interests.

Right culture People were now being supported to lead inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. The manager and provider recognised there was still room for improvement regarding this.

The provider had implemented a new management structure and continued to work with external professionals to help embed a stable and supportive management and staff team who support people to receive consistent care.

Mental Capacity Act Staff supported people in the least restrictive way possible and in their best interests. Where people were living under Deprivation of Liberty Safeguards; staff understood the support they required.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.